Our Process

Step 1: Call Auto Hail Doctor and schedule a free estimate

Call us at 945-264-0546 or submit an online request to schedule your free estimate. A knowledgeable Auto Hail Doctor professional will come to your home, office or other location – whatever is most convenient for you – to inspect your vehicle and answer any questions you might have at no cost or obligation.

Step 2: Make a claim – Auto Hail Doctor will assist and call your insurance company with you

Contact your insurance claims hotline to start the claims process. Many vehicle owners are hesitant to contact their insurance company and file a claim because they think their insurance premiums will be raised. This is not true. In fact, hail damage is covered under your comprehensive auto policy because it is considered an “Act of God” or “Act of Nature”. If you would like assistance with filing your claim, as most of our customers do, we can call your insurance company with you on the line to help eliminate uncertainty and hassle.

Step 3: Auto Hail Doctor arranges your free rental vehicle

If you do not have rental car coverage included in your policy, Auto Hail Doctor will arrange a free rental car. If do you have rental car coverage included in your insurance policy, Auto Hail Doctor will still assist in arranging the rental car.

Step 4: Auto Hail Doctor schedules a time to pick up your vehicle

Auto Hail Doctor will schedule a convenient time and location to pick up your damaged vehicle and put you in a rental car. Typically, we meet you at a prearranged rental car company location in your area where we will make the exchange and you will pick up your free rental car.

Step 5: Auto Hail Doctor inspects your vehicle thoroughly and builds a detailed repair estimate at its garage

After Auto Hail Doctor brings your hail damaged vehicle inside our garage, our expert technicians utilize specialized lights and decades of experience to perform a more thorough inspection necessary to identify all of the dents and dings caused by hail. Our next step in the dent removal process is to use erasable markers to circle up all of the dents, including the obscure dents that cannot be seen under bright sunlight. We then build a more detailed repair estimate based on industry standards and a specialized dent repair software program loaded onto our technician’s iPads.

Step 6: Auto Hail Doctor contacts your insurance company’s assigned claims adjuster and schedules an inspection at Auto Hail Doctor’s garage

Auto Hail Doctor contacts your insurance company’s assigned claims adjuster directly and schedules an inspection of your vehicle at Auto Hail Doctor’s garage. When the insurance adjuster arrives, Auto Hail Doctor’s expert technicians will review your vehicle and the damage that we have identified with the adjuster. We will monitor the process and make sure the adjuster does not miss any damage and will help negotiate the best possible claim on your behalf. In addition, if you are still making payments on your vehicle when a hail claim is filed, Auto Hail Doctor will work with your insurance company to help you avoid having to go through the time and hassle of dealing with your lien-holder.

Step 7: Auto Hail Doctor repairs your vehicle using paintless dent removal process

Auto Hail Doctor’s expert technicians utilize custom dent removal tools, specialized techniques and years of experience to gently remove minor dents and dings caused by hail from the panels of your vehicle. Our technicians access the underside of the hail damaged panels to remove the dents through a variety of points.

Step 8: Auto Hail Doctor Repair returns your car fixed, washed, and with a Comprehensive Warranty

When Auto Hail Doctor’s technicians are finished repairing your vehicle, we will wash its exterior and schedule a convenient time and location to return it to you along with a Comprehensive Warranty.